A 99.9% Server Uptime
The main benefit of creating your own cloud web hosting platform is that you don’t need to worry about compatibility issues – you set up a special set of software apps in such a manner so as to be compatible with a particular set of hardware components. The result is something far more solid and reliable, because there are much less possible chances of failure. We have built our cloud hosting system atop time–proven hardware parts plus a strongly customized version of SELinux so as to set up a fully secure environment for your own personal web sites.
This is the reason why, with each of our Linux cloud web hosting packages we give you a 99.9% server uptime guarantee. This uptime guarantee is valid for all datacenters.
A 99.9% Network Uptime
When you build your own cloud hosting platform, it’s important that you also build your own network infrastructure. This is the reason why we built a custom–configured internal network in each one of our datacenters. Relying on enterprise–class Juniper switches and routers, our internal network allows for faster–than–the–speed–of–light data transfer speeds and is completely redundant.
This way you will take advantage of a 99.9% network uptime in our US datacenter, in our UK datacenter, in our datacenter FI, in our East Europe datacenter and in our AU datacenter, irrespective of which hosting plan you have selected.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you’re not happy with our web hosting services, or if you consider them inadequate, or if you decide that you want a Linux VPS hosting rather than a cloud hosting account – we will give you a refund, no questions asked.
All domain name registrations are non–refundable, but you will keep full control of your domain names even when you close your hosting account with us.
24/7 Technical Support
We’ve cautiously picked each member of our 24x7 support team to make sure that we can offer you the best possible tech support service that you can get. Each one of our tech support engineers has several years of experience working with hosting accounts behind his back, so they know very well what they are doing. Moreover, they are at your disposal 24x7 – you’ll be able to touch base with them at any time and they will respond as fast as possible.
Their average support ticket response time is well under 20 minutes, while with many other hosting providers you are forced to wait for days. And we offer you a 1–hour response time guarantee. Irrespective of what happens, your queries will be answered in under an hour.