Technical Support Channels
A Sixty–Minute Response Guarantee
Every support request you submit to us will be responded to within maximum one hour. If your ticket or e–mail needs additional assistance from a server administrator, we will forward it and leave a note to inform you that your matter is being examined. If you order the Admin Services package, any of the server administration tasks included there will be performed at a time that is convenient for you.
A Top–Notch Client Care Service
We will be online for you 24–7–365 to reply to any questions that you may have about our Online Control Panel or any of the apps that we have installed for you on the server. If you also require help handling server admin tasks, you can have a look at our Admin Services package, which includes data backup hard disk drive space, weekly OS updates, server monitoring and restarting services, as well as problem troubleshooting and installation services
A User–Friendly Help Area
We have provided our Online Control Panel with a comprehensive knowledge base, which includes detailed explanations of its features and functionalities. Moreover, we have filmed exhaustive video tutorials that will further demonstrate to you how to perform a given task or resolve a typically encountered problem. All the instructional articles and the tutorial videos are easily accessible from each section of the Online Control Panel via the Help and Videos buttons in the top right corner.