The availability of the customer and technical support that a cloud web hosting company offers will tell you a lot for the services that they provide as well. In the event that you can use only emails and / or tickets, you have almost certainly discovered some reseller and not the web hosting provider. If this is the case, you may have to wait for a couple of days in order to get an issue resolved since your reseller may not be checking their communication on a regular basis or they may need to get hold of the true hosting company for further assistance. When the supplier offers several ways of communication with quick response time that are available anytime, they are almost certainly the top provider, not a reseller. Therefore you will get well-timed assistance and top-notch support because they'll have immediate access to the servers where your account will be created. No matter what the issue - technical or sales, it is generally better to have the option to communicate with your hosting company directly via your preferred way of communication.

24/7 Customer Support in Cloud Web Hosting

Our Linux cloud web hosting feature 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring about our website hosting services well before you make an order or you're a current client and you have any kind of question or some difficulty, you can contact us anytime, which includes holidays and weekends. We have multiple channels to contact us - a couple of phone lines around the globe for your convenience as well as live chat support for pre-sales, billing and basic questions; e-mail messages and support tickets for more complex matters or any matters that need more time to investigate and handle. In contrast to various other web hosting suppliers, our trouble tickets feature a warranted maximum response time of only one hour, which means that regardless of what the problem is, it will be resolved timely and you won't waste days to get something fixed.

24/7 Customer Support in Dedicated Web Hosting

When you buy a dedicated server from us, you are able to get in touch with us at any time using a number of channels and the maximum time that you'll have to wait for a response is up to 1 hour, so you can forget about waiting a whole day. Our customer and tech support service is online 24/7 no matter if it's a holiday or a weekend and we can support you with anything relevant to the apps that are pre-installed on your server. To get in touch with us about a tech matter, you're able to open a trouble ticket through the Help section of your billing Control Panel or you can send us an e-mail. In case you have any kind of common questions or you'd like to learn more about our web hosting services before you order, you may also employ our live chat or you can call one of the local phone numbers that we have in different countries worldwide. When you'd like to receive assistance with third-party software that you are unable to set up or operate efficiently, you are able to add the Managed Services upgrade to your current package and our system administrators will assist you.