The availability of the customer and technical support that a cloud web hosting company offers will tell you a lot for the services that they provide as well. In the event that you can use only emails and / or tickets, you have almost certainly discovered some reseller and not the web hosting provider. If this is the case, you may have to wait for a couple of days in order to get an issue resolved since your reseller may not be checking their communication on a regular basis or they may need to get hold of the true hosting company for further assistance. When the supplier offers several ways of communication with quick response time that are available anytime, they are almost certainly the top provider, not a reseller. Therefore you will get well-timed assistance and top-notch support because they'll have immediate access to the servers where your account will be created. No matter what the issue - technical or sales, it is generally better to have the option to communicate with your hosting company directly via your preferred way of communication.
24/7 Customer Support in Cloud Web Hosting
Our Linux cloud web hosting feature 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring about our website hosting services well before you make an order or you're a current client and you have any kind of question or some difficulty, you can contact us anytime, which includes holidays and weekends. We have multiple channels to contact us - a couple of phone lines around the globe for your convenience as well as live chat support for pre-sales, billing and basic questions; e-mail messages and support tickets for more complex matters or any matters that need more time to investigate and handle. In contrast to various other web hosting suppliers, our trouble tickets feature a warranted maximum response time of only one hour, which means that regardless of what the problem is, it will be resolved timely and you won't waste days to get something fixed.