Integrated Ticketing System in Cloud Web Hosting
Our Linux cloud web hosting come with an integrated ticketing system, which is an essential part of our in-house developed Hepsia Control Panel. In contrast with other comparable tools, Hepsia will enable you to manage everything connected with the web hosting service itself in the same place – invoices, files, emails, support tickets, etc., eliminating the necessity to sign in and out of different admin consoles. In the event that you’ve got any pre-sales or technical questions or any problems, you can submit a ticket with a couple of clicks of the mouse without having to log out of your hosting Control Panel. In the meantime, you can pick a category and our system will offer you a number of help articles, which will give you more info and which may help you resolve any specific problem even before you actually send a ticket. We guarantee a trouble ticket response time of maximum 1 hour, even in case it is a weekend or a legal holiday.