A ticketing system is the most common medium of communication that web hosting companies offer to their clients. It’s most often part of the billing account and is the best way to fix an issue that takes some time to investigate or that needs to be escalated to a system administrator. In this way, all replies given by either side will be kept in the exact same place in case somebody else wants to work on the given problem and the info already exchanged in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it is not included in the hosting Control Panel, which implies that you’ll have to log in and out of no less than two accounts to perform a specific operation or to contact the company’s customer service staff. If you would like to manage a couple of domains and each one of them is hosted in its own account, you will need to use an even larger number of accounts at the same time. Furthermore, it can take a substantial span of time for the hosting provider to reply to your ticket requests.
Integrated Ticketing System in Cloud Web Hosting
Our Linux cloud web hosting come with an integrated ticketing system, which is an essential part of our in-house developed Hepsia Control Panel. In contrast with other comparable tools, Hepsia will enable you to manage everything connected with the web hosting service itself in the same place – invoices, files, emails, support tickets, etc., eliminating the necessity to sign in and out of different admin consoles. In the event that you’ve got any pre-sales or technical questions or any problems, you can submit a ticket with a couple of clicks of the mouse without having to log out of your hosting Control Panel. In the meantime, you can pick a category and our system will offer you a number of help articles, which will give you more info and which may help you resolve any specific problem even before you actually send a ticket. We guarantee a trouble ticket response time of maximum 1 hour, even in case it is a weekend or a legal holiday.