Should you ever face a problem with your website and be unable to resolve it, ask the respective hosting provider’s tech support team to assist you to bring the site back online. A speedy solution would be the most favorable scenario, but a lot of companies answer within twenty four hours and even more, particularly if you’re doing business with a hosting reseller. Even if the problem can be fixed quickly, your site may not function satisfactorily or may not be accessible at all for a prolonged period of time, so you may lose potential customers because it’s pretty unlikely that anybody would willingly go back to a faulty website. With that being said, you need to make certain not only that you can reach your hosting company, but also that they can reply and assist you in a well-timed fashion. If a web application update does not proceed as planned or you delete something by mistake, for instance, the site must be restored swiftly in order to avoid elongated unreachability.
One-Hour Response Guarantee in Cloud Web Hosting
Our guaranteed maximum response time for any support ticket that you submit or any e-mail that you send is only sixty minutes, even if you contact us on weekends and public holidays. Regardless of the essence of your problem or query, we will help you out instantly and will provide you with the needed info to solve any problem with your sites. The real response time typically doesn’t exceed 15 to 20 minutes, which suggests that you can just forget about waiting for hours and hours to get a problem resolved or even worse – waiting one whole day only to receive a reply that more information is necessary whilst nothing is fixed. We will offer you assistance without any delay just because we are aware of precisely how precious time can be in the dynamic digital realm. The 1-hour response time guarantee applies to any billing or technical question that you may have about our Linux cloud web hosting.