There are plenty of cloud web hosting companies out there, still most of them are resellers that have minimal resources, especially in terms of support. A good way to distinguish them is the option to get in touch with the company by phone. The level of support that you can get via this channel of communication will vary depending on the provider - some offer dedicated telephone support, many others offer common and customer support only as some matters are more time-consuming and it is more convenient to be resolved via a trouble ticket, particularly when the situation needs to be escalated. Nonetheless, it is good to find that you can always reach your hosting supplier since there're various small matters that can be resolved easily and in a timely manner with a telephone call, not mentioning that you will be able to get additional info about the services before you become a customer.
Phone Support in Cloud Web Hosting
In case you decide to buy one of our Linux cloud web hosting, you'll be able to connect with our support team over the telephone for 14 hrs per day. We will help you choose the best plan for your sites since we are aware that it is better to discuss these matters with a live person. In case you already own an account, we will assist you with your sales/billing questions and / or general matters, even with some tech troubles that don't involve a long time or escalation to a system administrator since it is better to open a ticket for time-consuming issues and have the correspondence in a single place. We now have phone numbers in the US, the United Kingdom and Australia, so you're able to call the one you prefer and talk with our agents.